We work on challenges that matter
We help public services tackle messy problems.
Across our team we've got experience of working on a wide range of challenges across the pubic and social sector. If you'd like to find out more about our work and the impact we've had, we'd love to talk to you about it.
Working with Made Open to help the Torfaen community thrive
Leaders in Torfaen, a county in south Wales, were interested in strengthening local communities after months of isolation...
Unlocking income and cost savings for Hackney Council
The Director of the Environment and Climate brought us in to help answer the question: how might we generate additional income and cost savings in a timely, efficient manner while continuing to deliver high quality services for residents?
Embedding Agile Approach in Somerset
The Somerset Training Hub partnered with us to run the Agile Master in Public Services Programme. The goal was to provide healthcare professionals with a new approach for managing change and delivering value.
Connect Torfaen
We were brought in to work with the partners, residents and community organisations to identify whether the online Community Hub could serve their emerging needs and meet the broader aims of achieving a healthier, more resilient Torfaen...
Notting Hill Genesis: Hands-on training in Service Design and Agile practices
Like many housing associations, Notting Hill Genesis has experienced a significant period of change following the pandemic as the needs and expectations of both residents and staff have evolved...
Maximising free school meals: Opt-out auto award
Opt-out auto-award simplifies the FSM registration process so councils can use existing data to identify and register eligible pupils. Families can still opt out if they choose, but they no longer have to apply to receive the benefit...
Welsh Local Government Association Digital Skills Training
Alongside our friends at Crocstar, we successfully bid to deliver 17 courses in 10 different disciplines to help build capacity across wales...
REN 21: Using agile in service focused organisations to achieve an outcome fast
We took the team through a LeSS Lite process. They formed small self organised teams within each sprint to brainstorm and develop their initial ideas for tackling the objectives...
Establishing the Social Welfare Alliance in the London Borough of Newham
We helped the council establish the Social Welfare Alliance which brought together partners from across the public sector and voluntary, community and faith sectors to collaborate and share a role of providing immediate support to residents...
Building Service Design Capability
We created a three-day in-the-room training programme for Bi-borough, which covered the different stages of change implementation and applied a user-centred approach. Each day focused on a different aspect...
Supporting Social Care Wales to Unlock Digital Innovation
The leading regulatory and improvement body for social care services in Wales, has recently embraced a new government-mandated role to provide leadership for social care innovation...
Developing National Communities of Practice in Social Care
Social Care Wales wanted the support of an organisation that could help build their internal capability to establish communities themselves
REN 21 A Virtual Conference
REN21 asked our EU office, ImpactBasis, to help them develop and deliver their Academy entitled Renewables Now from Evolution to Revolution. Together we aspired to create a sense of being there as much as possible...
Alliance For Child Protection in Humanitarian Action
COVID-19 required shifting the Alliance’s annual meeting into the online world. This could have been a recipe for a long and boring webinar...
Experimenting with Self-managing teams in Medrwn Mon
With a bit of help from us, Lyndsey and Medrwn Mon's Chief Officer, Sian Purcell have led a radical transformation of the organisation towards self-management...
ICT & Digital Impact Sprint
Waltham Forest ICT and Digital Services aspire to design and deliver digital technology that enables the Council to create a better future for its residents...
Homelessness Prevention
In the summer of 2019, Hammersmith and Fulham’s Homelessness Prevention Service was undergoing a period of significant change. ..
What building capacity actually looks like
At the beginning of 2019, Matt started feeling guilty. Six months earlier we had opened an office in The Hague and a bunch of interesting conversations, opportunities and conferences...
Prototyping new ways of meeting needs
Bexley Council had a high rate of residents presenting as homeless. Following a recent redesign of their council offices on online presence.
Carpool Project
Waltham Forest is going through a ‘once in a lifetime’ period of change. Their Town Hall Campus programme aims to change the face and workings of the council like never before, making them fit for the next 100 years and beyond.
Transformation Programme
Hillingdon Council were embarking on a Council wide transformation programme. They wanted help to kickstart the programme
Rapid progress in early intervention
The City of Wolverhampton Council had recently restructured their Early Intervention Service.
Development Management
Like many organisations wanting to improve, a focus on AS IS – TO BE mapping is often considered the best approach.
Entrepreneur Bootcamp
Aimed at pre-start ups, our bootcamp is designed to develop a team ‘dummy’ business. Our experiential approach allowed the group to take an initial idea and gather customer feedback to understand its value and refine the design...
Rather than us telling you why we think we’re good, you can read what some of our clients have to say:
Want to find out more about our impact?
