What we offer
For us, consulting doesn’t mean having all the answers. We pioneered the use of Agile as a means of tackling messy problems in the public sector. What this means in practice is we don’t spend vast amounts of time analysing data, writing long plans and crafting beautiful PowerPoint presentations. Instead, we bring together a team of people involved in the delivery of a service to understand the challenge they are facing. We help the team break down their challenge and together we design and test new solutions with service users. All our work is aimed at making services better for citizens, faster to operate and cheaper to run.
How we work
We believe you never really understand a system until you try to change it. Making changes on a small scale and learning from them is an essential part of our consulting process. Regardless of whether we’re trying to improve outcomes, release savings or both, taking this approach helps us to understand what changes will work in practice, and not just in theory.
Because we start our projects by experimenting and trying out new approaches quickly, many of our clients tell us they accomplish more in a week with our support than they would have in six months without it.
We use a wide range of consulting tools to understand the challenges we work on and to design solutions to solve them.
Our practise draws on learning from the fields of Agile, Lean, Design Thinking and Adaptive Leadership. But we’re not dogmatic or evangelists for one school of thought over another. We’ve worked on a wide range of challenging projects and have accumulated an even wider range of tools in the process. We tailor our approach to each project, using the right tools for the job at hand.
What’s different about the way we work is that we don’t just pay lip service to the idea of building your internal capacity. As part of our projects, we create the opportunity for your teams to try out new approaches to designing and implementing change. Through experience, they develop the confidence to use these approaches in their own work after we’re gone.
Although we love our work, we want you to develop new skills and capabilities within your teams to ensure that at some point, we’ll no longer be needed.
How our work translates online
This sounds bold but we’d go so far as to say that we are world leaders in online facilitation. In the last 18 months, we’ve designed and facilitated several participative global conferences and run countless online workshops with the public sector, charities and social impact organisations to understand the impact of COVID-19 on their communities and coordinate their response quickly.
Organisations the world over are grappling with the challenge of enabling their teams to do great work online. We want to help shorten the learning curve for those who need support and have developed a range of training to just that.
We are particularly passionate about helping those working in frontline children’s services teams to develop the skills and confidence they need to do great work online with children and families. We’ve developed a Digital Practice Health Check that provides children’s services departments with an independent review of the effectiveness of their digital engagements both internally and with children and families.
For more information check out our brochure.
If Mary Poppins was a consultant, she’d work for us.
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The types of projects we work on
Whether it’s improving outcomes or releasing savings our work is heavily focused on implementing change. We’re often commissioned to help teams struggling with a messy problem to make sense of it and to get started in tackling it quickly. The kinds of projects we often work on include:
Basis helped us to build out and accelerate work on two areas which are vitally important for The Trust. Firstly, they helped us map out and prioritise key areas of improvements within our volunteer journey, and secondly to develop and prioritise the most impactful and viable ‘iconic ideas’ for how volunteers can enable The Trust to support more young people.
Their assistance was invaluable. They were able to provide a range of interactive activities to break down masses of ideas, challenges and opportunities into manageable chunks. They were always ready to challenge pre-conceptions, and ensure that outputs from sessions weren’t just ideas, but time-bound actions. Additionally, they were able to document our journey to ensure that all ideas and opportunities, even those which can’t be progressed just yet, were captured for future.
Joe Martin, National Head of Volunteer Development, The Princes Trust
I think the impact of the work speaks for itself, but what really amazed and inspired me about the process was the enthusiasm and commitment shown by the team to come together to solve complex problems and improve services quickly. These team members have since been able to apply these skills in practice and have progressed to new and challenging roles within the Council.
Simone Melia, Head of Homelessness Prevention, Hammersmith and Fulham Council