What we offer


For us, consulting doesn’t mean having all the answers. We pioneered the use of Agile as a means of tackling messy problems in the public sector. What this means in practice is we don’t spend vast amounts of time analysing data, writing long plans and crafting beautiful PowerPoint presentations. Instead we bring together a team of people involved in the delivery of a service to understand the challenge they are facing. We help the team break down their challenge and together we design and test new solutions with service users.

How we work

We believe you never really understand a system until you try to change it. Making changes on a small scale and learning from them is an essential part of our process. Taking this approach helps us to understand what changes will work in practice, and not just in theory.

Because we start our projects by experimenting and trying out new approaches quickly, many of our clients tell us they accomplish more in a week with our support than they would have in six months without it.

Our approach

We use a wide range of tools to understand the challenges we work on and to design solutions to solve them.

Our practice draws on learning from the fields of Agile, Design Thinking, Lean and Adaptive Leadership. But we’re not dogmatic or evangelists for one school of thought over another. We’ve worked on a wide range of challenging projects and have accumulated an even wider range of tools in the process. We tailor our approach to each project, using the right tools for the job at hand.

What’s different about the way we work is that we don’t just pay lip service to the idea of building your internal capacity. As part of our projects we create the opportunity for your teams to try out new approaches to designing and implementing change. Through experience, they develop the confidence to use these approaches in their own work after we’re gone.

Although we love our work, we want you to develop new skills and capabilities within your teams to ensure that at some point, we’ll no longer be needed.

If Mary Poppins was a consultant, she’d work for us.

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team work

The types of projects we work on

Our work is heavily focused on implementing change. We’re often commissioned to help teams struggling with a messy problem to make sense of it and to get started in tackling it quickly. The kinds of projects we often work on include:

Rapid prototyping of new ways of working
Establishing self-managing Agile teams
Improving the quality of front-line and back office services
Leadership and team development
End-to-end service transformation
Savings delivery
Bureaucracy busting
Lean process reviews
Service digitisation

Basis helped us to build out and accelerate work on two areas which are vitally important for The Trust. Firstly, they helped us map out and prioritise key areas of improvements within our volunteer journey, and secondly to develop and prioritise the most impactful and viable ‘iconic ideas’ for how volunteers can enable The Trust to support more young people.

Their assistance was invaluable. They were able to provide a range of interactive activities to break down masses of ideas, challenges and opportunities into manageable chunks. They were always ready to challenge pre-conceptions, and ensure that outputs from sessions weren’t just ideas, but time-bound actions. Additionally, they were able to document our journey to ensure that all ideas and opportunities, even those which can’t be progressed just yet, were captured for future.

Joe Martin, National Head of Volunteer Development, The Princes Trust

At first delegates said it was weird, they didn't know what was going on. And then it dawned on them. Without even realising it, the training itself WAS an Agile project. Matt and Rebecca had given the delegates roles in an Agile team with responsibility for delivering a project in a simulated environment. Without getting bogged down in hours of theory by the end of the first morning, they just got it - it was genius!

HR and OD Team, Homes for Haringey

Find out what impact our work has. 

View case studies

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