What others say about us
Our Clients
Rather than us telling you why we think we’re good, read what some of our clients have to say:
Just some of the clients we’ve had the privilege of working with.
It's a long list
Services we work with.
We are proud to have had the opportunity to work in so many service areas in so many organisations. Our core reason for being, is to help make a positive difference to peoples lives, and our projects reflect that. Please see below for a list of services we have worked with.
Adult care & Wellbeing
- Care management pathways
- Commissioning, market management and market development
- Demand management
- Fee setting and negotiations with providers
- Integrated care
- Pathways into services: advice, referral and assessments
- Personalisation – systems, processes and outcomes
- Public health integration and innovation
- Quality assessment frameworks
- Service user, carer and stakeholder consultations
Children's services
- Children’s centres, early years and childcare
- Children’s social care – transformation
- Early intervention and prevention including youth services
- Fostering and adoption
- Children’s social care – challenge
- Services for disabled children
Housing
- Housing Services reviews
- IT Solutions and Procurement
- Stakeholder engagement through Thinkchange cloud service
- Housing finance
- Housing management
- Housing needs, homelessness / finding a home
- Housing repairs and maintenance
- Prevention and private sector housing
- Tenant participation and panels
- Transfer and de-commissioning
Corporate, Policy & Finance
- Commercial, contract and performance review and in-sourcing
- Communication and reputation management
- Community engagement
- Corporate services
- Diversity and equality
- Finance function effectiveness
- Financial model analysis
- Horizon scanning and innovation
- Policy and strategy
- Research and consultation
- Social media strategy
- Soft market testing
- Strategy and scenario planning
Welfare, tax, revenues & benefits
- Cashiers and cheque / cash handling
- Council tax and business rates
- Moving to universal credit / housing benefits
- Welfare reform
Capacity building
- Leadership development
- Learning and development
- Organisation development
- Training, coaching and mentoring
Customer focus
- Channel shift
- Customer contact health check
- Customer focused technology strategy
- Customer insight
- Customer safaris
- Customer-led transformation
- Demand analysis and management
Change & transformation
- Business cases and benefits realisation
- Change management and stakeholder engagement
- Critical friend review of business plans
- Efficiency and effectiveness programmes
- Lean rapid improvement events
- Mobile and flexible working (smart working)
- Programme and project management
- Rapid improvement events
- Resource optimisation
- Service reviews
- Strategic partnerships
- Learning and development
Education
- Adult education
- Free school meals
- Higher education
- Mutualisation/alternative forms of delivery
- School support services
- School improvement and academy conversions
- Special education needs and disabilities
Planning & public realm
- Advice and validation
- Building control
- Community infrastructure levies
- Planning application consultation and approval
- Planning policy
- Transport, policy, and information
- Anti-social behaviour (abandoned vehicles, fly-tipping, graffiti, noise)
- Highways (including street lighting)
- Parks (including trees)
- Waste and recycling
New models of service delivery
- Demand management and behaviour change
- Mutualisation, outsourcing and alternative delivery models
- Payment by results / social impact bonds / routes to social investment
- Positive deviance
- Preventative services – how to commission and measure success
- Public value analysis
- Service design
- Shared and merged services
- Social marketing
- Systems thinking
- Trading services
Libraries, culture & arts
- Community hubs, co-location and integration
- Consulting interims in cultural services
- Customer insight and consultation on cultural services
- Library back office service improvement
- Managing transition between delivery models
Civic & organisational
- Electoral services
- Legal services
- Property management
- Registrars
Parking & regulatory
- Environmental health, including catering
- Licensing
- Parking enforcement and penalty charge processin
- Parking permits
- Trading standards / consumer direct
Want to find out more about our impact?
