We work on challenges that matter

We help public services tackle messy problems.

Across our team we've got experience of working on a wide range of challenges across the pubic and social sector. If you'd like to find out more about our work and the impact we've had, we'd love to talk to you about it.

Rapid progress in early intervention

The City of Wolverhampton Council had recently restructured their Early Intervention Service.

Development Management

Like many organisations wanting to improve, a focus on AS IS – TO BE mapping is often considered the best approach.

Entrepreneur Bootcamp

Aimed at pre-start ups, our bootcamp is designed to develop a team ‘dummy’ business. Our experiential approach allowed the group to take an initial idea and gather customer feedback to understand its value and refine the design...

Prototyping new ways of meeting needs

Bexley Council had a high rate of residents presenting as homeless. Following a recent redesign of their council offices on online presence.

Carpool Project

Waltham Forest is going through a ‘once in a lifetime’ period of change. Their Town Hall Campus programme aims to change the face and workings of the council like never before, making them fit for the next 100 years and beyond.

Transformation Programme

Hillingdon Council were embarking on a Council wide transformation programme. They wanted help to kickstart the programme

ICT & Digital Impact Sprint

Waltham Forest ICT and Digital Services aspire to design and deliver digital technology that enables the Council to create a better future for its residents...

What others say about us

Our Clients.

Rather than us telling you why we think we’re good, you can read what some of our clients have to say:

Just some of the clients we’ve had the privilege of working with.

NHS
CentralGovernment
westminster logo
Warrington Council logo
southwark
Richmond
RBKC
Newham
LondonCouncils
bexley
crossrail
unidir
unicef
wscc logo
unesco logo
ucl logo
Tonbridge and Malling Borough Council
York logo
wolverhampton logo
Sutton
suffolk
staffordshire
Stafford
westlindsey logo
Slough
shropshire
SchoolsAdvisoryService
savethechildren
sandwell
salford
Rugby
barking&Dagenham
RedQuadrant_logo
Redcar and Cleveland Council
redbridge
Walsall Council
Public Health Wales
oxford-city-council-logo_1200W
openuniversity
nottinghamshire
nottingham
northamptonshire
North Yorkshire
North Ayrshire
Warrington Council
waltham forest
national literacy trust
my family care
Monmouthshire
METPolice
Merton
mansfield
university of oxford
data cymru logo
Lincolnshire
Lewisham
lambeth
Kingston
Kent
jobcentreplus
islington
impower
Hounslow
Hillingdon
hec
Havering
Harrow
Haringey
hampshire
hammersmith&Fulham
hackney logo
Greenwich
gll
Tower Hamlets
Galway
Fife
Falkirk
Essex
EppingForest
Enfield
east lindsey logo
ealing
Digital Nomads
Derbyshire
cyngor-gwynedd-council
croydon logo
Telford & Wrekin Council
city-of-london-council
chesterfield
Charnwood
barnet
camden council
BT Connect
Broxtowe
bristol
Brent
bolton
birmingham
stockport
SouthBankUni
bromley
swansea
our partners image

I's a long list

Services we work with.

We are proud to have had the opportunity to work in so many service areas in so many organisations. Our core reason for being, is to help make a positive difference to peoples lives, and our projects reflect that. Please see below for a list of services we have worked with.

Adult care & Wellbeing
  • Care management pathways
  • Commissioning, market management and market development
  • Demand management
  • Fee setting and negotiations with providers
  • Integrated care
  • Pathways into services: advice, referral and assessments
  • Personalisation – systems, processes and outcomes
  • Public health integration and innovation
  • Quality assessment frameworks
  • Service user, carer and stakeholder consultations
Children's services
  • Children’s centres, early years and childcare
  • Children’s social care – transformation
  • Early intervention and prevention including youth services
  • Fostering and adoption
  • Children’s social care – challenge
  • Services for disabled children
Housing
  • Housing Services reviews
  • IT Solutions and Procurement
  • Stakeholder engagement through Thinkchange cloud service
  • Housing finance
  • Housing management
  • Housing needs, homelessness / finding a home
  • Housing repairs and maintenance
  • Prevention and private sector housing
  • Tenant participation and panels
  • Transfer and de-commissioning
Corporate, Policy & Finance
  • Commercial, contract and performance review and in-sourcing
  • Communication and reputation management
  • Community engagement
  • Corporate services
  • Diversity and equality
  • Finance function effectiveness
  • Financial model analysis
  • Horizon scanning and innovation
  • Policy and strategy
  • Research and consultation
  • Social media strategy
  • Soft market testing
  • Strategy and scenario planning
Welfare, tax, revenues & benefits
  • Cashiers and cheque / cash handling
  • Council tax and business rates
  • Moving to universal credit / housing benefits
  • Welfare reform
Capacity building
  • Leadership development
  • Learning and development
  • Organisation development
  • Training, coaching and mentoring
Customer focus
  • Channel shift
  • Customer contact health check
  • Customer focused technology strategy
  • Customer insight
  • Customer safaris
  • Customer-led transformation
  • Demand analysis and management
Change & transformation
  • Business cases and benefits realisation
  • Change management and stakeholder engagement
  • Critical friend review of business plans
  • Efficiency and effectiveness programmes
  • Lean rapid improvement events
  • Mobile and flexible working (smart working)
  • Programme and project management
  • Rapid improvement events
  • Resource optimisation
  • Service reviews
  • Strategic partnerships
  • Learning and development
Education
  • Adult education
  • Free school meals
  • Higher education
  • Mutualisation/alternative forms of delivery
  • School support services
  • School improvement and academy conversions
  • Special education needs and disabilities
Planning & public realm
  • Advice and validation
  • Building control
  • Community infrastructure levies
  • Planning application consultation and approval
  • Planning policy
  • Transport, policy, and information
  • Anti-social behaviour (abandoned vehicles, fly-tipping, graffiti, noise)
  • Highways (including street lighting)
  • Parks (including trees)
  • Waste and recycling
New models of service delivery
  • Demand management and behaviour change
  • Mutualisation, outsourcing and alternative delivery models
  • Payment by results / social impact bonds / routes to social investment
  • Positive deviance
  • Preventative services – how to commission and measure success
  • Public value analysis
  • Service design
  • Shared and merged services
  • Social marketing
  • Systems thinking
  • Trading services
Libraries, culture & arts
  • Community hubs, co-location and integration
  • Consulting interims in cultural services
  • Customer insight and consultation on cultural services
  • Library back office service improvement
  • Managing transition between delivery models
Civic & organisational
  • Electoral services
  • Legal services
  • Property management
  • Registrars
Parking & regulatory
  • Environmental health, including catering
  • Licensing
  • Parking enforcement and penalty charge processin
  • Parking permits
  • Trading standards / consumer direct

Want to find out more about our impact?

contact us

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Basis